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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Cus...

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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use W...

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Great Customer Service on the Telephone (Worksmart Series)

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phra...

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Customer Service Training 101: Quick and Easy Techniques That Get Great Res...

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Strategic Customer Service: Managing the Customer Experience to Increase Po...

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Sta...

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Quick Meeting Openers for Busy Managers: More Than 50 Icebreakers, Energize...

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Quick Emotional Intelligence Activities for Busy Managers: 50 Team Exercise...

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Trust Factor: The Science of Creating High-Performance Companies

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Accounting and Financial Fundamentals for NonFinancial Executives

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Mortgages 101: Quick Answers to Over 250 Critical Questions About Your Home...

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