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Product Description

Boxwell, who co-developed and now teaches the benchmarking course for the American Society of Quality Control, explains what benchmarking is and what it’s good for, and how to plan and execute a study and develop an action plan based on the results. Cites both successful and disastrous examples in companies such as AT&T, Xerox, and IBM. Few bibliographic references. Annotation copyright Book News, Inc. Portland, Or.

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